Domestic shipping:
- Australia Post Express 1-4 days depending on your location
- Orders received before 9am will ship the same day or the following Monday if your order is placed on a weekend
- Orders received after 9am will ship the next day or the following Monday if your order is placed on a Friday, Saturday or Sunday
Our Returns Policy in short:
- Contact us prior to returning any item
- Returns are permitted within 14 days of delivery
- The product must be in as shipped condition
- All sales are final on pre-sale and sale items. No returns or exchanges are accepted on any discounted merchandise
- For international returns please clearly mark the package 'RETURNED GOODS' to avoid customs delays and charges at the Australian border
- Item not the right size or fit? No problem. Just contact us and we can organise a return or exchange. We offer free shipping if you need to exchange for another size (once only per order).
- If we do not have you required size available can opt for a refund or credit note to use at a later date.
- If your package is unclaimed and returned, you may be charged an additional handling fee
Return Policy:
Please contact us before returning any items. Shipping of returns must be controlled by the customer to ensure that it is accurate and error free. If there is a fault or complaint relating to your delivery, please contact us as soon as possible giving relevant information and reason for the complaint at the following email address:
hello@moonstar.com.au
